RIS Luxury Furniture · Riyadh HQ
MR

Inspection report

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RIS
Luxury Furniture · Quality Department
Damage Inspection Report
Ref: INS-2026-0418
Date: 20 Oct 2026
Ticket: TK-2041
Customer
Nora Al-Qahtani
Al Nakheel District, Riyadh
+966 55 123 4410
Product
Marbella Walnut Dining Table
SKU MRB-DT-240-WAL · Order SO-87102
Delivered 05 May 2026

Photographic evidence

Fig. 1 — Overall view
Fig. 1 — Overall view
Fig. 2 — Scratch & chip detail
Fig. 2 — Scratch & chip detail
Fig. 3 — Reference: upholstery case
Fig. 3 — Reference: upholstery case

Inspection findings

AreaObservationSeverity
Scratch9 cm linear scratch through lacquer into veneer, long edgeModerate
Chip1 cm veneer chip at scratch origin; substrate not exposedModerate
StructureLegs, base and joints inspected — no structural issuesNone
PackagingCorner protector missing on outer crate (transit cause likely)Note

Recommended action

On-site refinishing by certified craftsman within 5 working days: fill chip with matched walnut, sand and re-lacquer edge. Offer customer a complimentary care kit. If finish match is unsatisfactory, escalate to tabletop replacement from supplier (lead time ~6 weeks). Estimated cost: SAR 1,850, charged to logistics partner.
Inspector: Omar Saleh
Approved: Mohammed Al-Rashid
Sample document generated by the RIS Care & Quality prototype · Fictional data